| Job Number: | 2610800 |
| Business: | GE Healthcare |
| Business Segment: | Healthcare Life Sciences |
| About Us: | GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. |
| Posted Position Title: | Senior Project Specialist (m/f) |
| Career Level: | Experienced |
| Function: | Services |
| Function Segment: | Call Center Services |
| Location: | Austria |
| U.S. State, China or Canada Provinces: | |
| City: | Pasching |
| Postal Code: | 4061 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The Senior Project Specialist will serve as the liaison between the customer and / or sales representative and the organization for custom product requirements. He/She will be responsible for cross-functional communication and task monitoring, as well as handling client inquiries. This role will ensure that product specifications meet customer needs while adhering to internal capabilities. |
| Essential Responsibilities: | - Assure GE Healthcare/HyClone customers received world class customer service regarding the logistical aspects of custom made products - Create and maintain custom product specifications for main product lines, Media and Serum - Manage custom media and sera projects from inquiry to order - Liaison between organization and customer to assure appropriate communication regarding customer expectations - Schedule teleconferences and on-site meetings - Coordinate internal resources to best meet customer’s needs - Facilitate custom product specification approvals - Create and submit product specifications to customers for approval - Follow up on submitted approval packages - Deliver customer approvals to the appropriate internal parties for further processing - Answer customer, sales representative, and account support questions relating to custom product specifications - Facilitate custom product specification revisions and required customer approvals - Facilitate and support special production requests for custom products - Complete customer requested temporary changes - Represent Customer Support Team for customer product failure investigations - Present Contract Review and Change Notification Standard Operating procedures to customers during on-site facility audits. - Review incoming customer serum specifications - Compare incoming customer serum specifications with GE Healthcare/HyClone standard specifications - Deliver differences to serum product manager - Once approval is received log and provide approved specifications to capabilities specialist - Assist in answering technical inquiries and review and complete technical product surveys. Support and participate in continuous improvement projects and implement routine ideas - Other activities as directed by management |
| Qualifications/Requirements: | - Bachelor-Degree or equivalent work experience - Minimum 2-years experience in Customer Support role - Strong Computer Hardware Skills & Proficient Microsoft Windows/ Office Knowledge - Effective Interpersonal & Communication Skills - Ability to effectively and efficiently interact with all departments - Excellent verbal and written communications - Self-motivated, able to work with little supervision - Personal creativity and problem solving skills - Ability to handle stress related situations - Ability to handle multiple tasks and deadlines concurrently |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: | The collective agreement provides a minimum gross salary of € 1.761,69 per month/ III first and second year. Salary depends on qualification and experience and might be higher. Interested? We are looking forward to your online application. For further questions please contact Mrs. Nuria Herrera, Recruiter (nuria.herrera@ge.com). |
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Senior Project Specialist (m/f) Job (Pasching, Austria)
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